Returns

We make every effort to inform you about the products via our website. Should you nonetheless wish not to purchase a product without stating reasons why then you are entitled to return and/or exchange the product within 14 working days after receipt of the order.

During this time limit the consumer shall handle the product and the packaging diligently. The consumer shall only unpack the product to the extent that this is required in order to assess as to whether he or she intends to keep the product. Should he or she wish to rely on his or her return to exchange then he or she shall return the product with all included accessories to the entrepreneur and where reasonably possible undamaged and in the original state and packaging, in conformity with the provide reasonable and clear instructions.

ARTU NAPOLI Rotterdam only accepts exchanges / returns for which the instructions have been followed. Exchanges that have not been received within the imposed time limit are not accepted.

Your return shipment shall be confirmed by email after receipt of the goods. The purchase amount of the exchange shall be repaid to the account from which the amount was debited within 14 working days.

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